Return & Refund Policy
General return and refund guidance for marketplace purchases and services on Investors Hub.
Last updated: 10 July 2026
Product Returns
Return terms may depend on the seller and the condition of the item. Where returns are accepted, items should generally be unused and in their original condition with proof of purchase.
Refunds
Approved refunds are processed back through the original payment method. Processing times depend on the payment provider and the seller’s confirmation.
Service Requests
Service terms should be confirmed before payment. Because services are delivered directly, refund eligibility depends on the agreed scope and progress of the work.
Non-Returnable Items
Some items — such as perishable goods, personalised products and certain digital items — may not be eligible for return. Confirm with the seller before buying.
How to Request a Return
To start a return or refund, contact support with your order reference and details. Reach us at info@investorshub.co.ke or 0709 123 456.